In a fiery legal battle fit for the airwaves, New York’s attorney general has thrown down the gauntlet against SiriusXM, accusing the satellite radio and streaming service of giving their faithful subscribers the ol’ runaround when they try to cut ties. The attorney general, Letitia James, is not one to be messed with, and she’s not about to let a little thing like a multi-million dollar company get away with “deliberately lengthy” cancellation processes. She’s ready to hold SiriusXM’s feet to the fire and make sure they pay up for making it a darn pain in the neck to cancel their service.
— New York Post (@nypost) December 20, 2023
According to the attorney general’s office, subscribers looking to part ways with SiriusXM have had to endure the kind of waiting game typically reserved for a kid standing in line for a rollercoaster at Disney World. They’re forced to wade through an automated system before facing off with specially trained agents whose main goal seems to be making sure nobody jumps ship. It’s like trying to break up with someone who just won’t take a hint! And let’s not even get started on the endless amount of time it takes to actually get through the process. The attorney general is all fired up, calling SiriusXM out for making people jump through hoops just to say “adios.”
But hold on just a minute! SiriusXM is clapping back, arguing that not everything is as it seems. They’re pointing fingers at the effects of the pandemic and saying, “Hey, it’s not all our fault!” They claim their plans can be canceled with a simple click of a button online, and they’re quick to defend their customer service, touting their lightning-fast response times when people reach out for help. It’s like a game of he-said-she-said, and the attorney general isn’t having any of it.
The attorney general’s office isn’t just blowing hot air, either. They’ve got affidavits from customers who’ve gone through the wringer, describing the endless waiting and frustrating attempts to cut ties with SiriusXM. It’s like a marathon, but instead of a finish line, there’s just more hold music and automated messages. According to the lawsuit, subscribers have been ditching their cancelation attempts like last season’s handbag, fed up with waiting in line to speak to an agent.
Now, the attorney general isn’t about to let SiriusXM off the hook. They’re aiming for the wallets of the bigwigs, seeking financial penalties and compensation for all the time their customers wasted trying to wave goodbye.